Returns & Exchanges

We understand that, sometimes, items you purchase are simply not right for your environment. They do not match your décor, or you simply do not like them. If you are dissatisfied with an item for any reason, you may return the item to Littman Bros within 30 days after delivery or exchange it for something else (restocking fees may apply). We want to ensure you get the right product for your space and our unparalleled selection of modern luxury lighting & décor items from around the world helps make this happen.

Products Not Eligible for Returns & Exchanges

In addition, we apologize that we cannot accept returns on:

• Custom, special & made-to-order (built-to-order) items
• All Custom, special & made-to-order (built-to-order) items cannot be cancelled once production process has begun
• Floor Models, Open Box, Closeout & Clearance Items
• Large orders (for example, single fixtures over $5,000 & orders totaling over $5,000 on multiple quantities of the same fixture)
• Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
• Items not in resalable, new condition or items missing the original packaging
• Items not purchased from Littman Bros
• Items not purchased by the original customer (we require the original purchase receipt)

Further Disclaimers

• Littman Bros is not responsible for any labor costs resulting from defective, damaged, or incorrect items
• The customer is solely responsible for (and bears the risk of loss with respect to) returned merchandise until it is received by Littman Bros or the designated manufacturer

Cancellations

You can cancel an order within a 24-hour window after order placement unless it is a custom/special/made-to-order (built-to-order). No custom, special & made-to-order (built-to-order) items can be cancelled once the production process has begun. Any permitted cancellation may be subject to additional restocking fees. If the order has already shipped prior to cancellation (even the 24-hour cancellation window has not yet expired), it cannot be cancelled & the attempted cancellation will be treated as a return. Cancellation fees may apply, & any cancellation fees imposed by the manufacturer will be your responsibility & will be deducted from any refund.

To request an order cancellation, please contact our Customer Support team at 847-895-5155.